If you regularly try to get someone to do something and they don't do it, say ‘yes’ to things that you should say ‘no’ to or roll over when faced with a particular person or situation then you may well have an issue with being assertive. In this 20 page booklet we take a quick look at what we mean by assertiveness, how unassertiveness and over assertiveness work, and how inappropriate levels can impact on our relationships with others. More importantly we give some useful, practical tips for improving your assertiveness – whether that means turning it up, turning it down or turning it on. (7500 words)